Managed IT Services
BPS Tech operates as an extension of your IT department. We monitor your infrastructure around the clock, apply patches before vulnerabilities become incidents, and answer user tickets with a helpdesk that works to a published service playbook.
Because our engineers work across time zones, issues raised at the end of your business day are often resolved before your next morning. You get enterprise process discipline at an offshore delivery cost.
Monitoring and alerting
Continuous telemetry on servers, endpoints, and network gear with response runbooks for every alert class.
Patch and update management
Scheduled, tested patching across operating systems and third party software, with rollback plans.
Helpdesk and triage
A responsive ticket desk with clear severity levels, escalation paths, and satisfaction follow up.
Backup and recovery
Verified backups and rehearsed restore procedures so data loss never becomes data gone.
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Frequently asked questions
01.How do you hand off with our internal team?
We agree a shared runbook, ticket categories, and escalation contacts during onboarding, then review the split quarterly.
02.Can you support hybrid cloud environments?
Yes. We manage on premises servers, Microsoft 365, and Azure workloads under one service agreement.